In June 2022, New Zealand Medical & Scientific Ltd (NZMS) issued a product correction letter for Tandem Diabetes Care™ t:slim X2™ Insulin Pump. You can view this letter here.
If your pump is running on software 6.4.1 or lower, follow the below instructions to update your pump. Updating your pump may take 15-30 minutes depending on your internet connection speed.
Upon completion of this update, your pump will only be compatible with the Dexcom G6 CGM System. This software update cannot be reversed.
What you need to complete the update:
Your Personal Profiles and Pump Settings will not be affected by the update, but your insulin on board (IOB) will be reset to zero.
Please select the link below to download the Tandem Device Updater.
Follow all instructions on the screen step by step without jumping ahead.
Do not disconnect your pump until you see “Update Successful” on your computer screen.
If you have an active CGM session at the time of the update, when the update is complete, navigate to Options > My CGM > Start Sensor > Skip (sensor code) > Select blue tick. Please allow up to 30 minutes for your existing CGM session to reconnect.
You can find a copy of the pump user guide on our website: https://nzmsdiabetes.co.nz/resource-category/patient-resources/tslim-x2-insulin-pump/tslim-x2-guides/
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